Delivery of Services
Immediately upon successful payment, you will receive an automated receipt from our systems. Please print and retain a copy of this and retain it in a safe place for future reference.
Delivery of Services:
Upon successful payment, you'll receive an automated receipt with your unique customer username. We aim for swift service delivery, and any delays will be communicated promptly. All orders are electronically delivered, and our support team is available 24/7.
Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hour of receiving your enquiry.
Refund Policy:
Contact our support department for issue resolution; if unsatisfied, you're eligible for a refund within 30 days. No refunds for domain names, SSL Certificates, or services provided by third parties. VPS or Dedicated servers are non-refundable. Setup fees and promotional purchases are non-refundable. Credit on your account is non-refundable.
No refunds will be made if we terminate your hosting or other services due to a violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.
SLA Conditions:
If uptime falls below 99.9% in a month, claim one free month within 7 days. Planned maintenance is excluded. Dedicated servers have no SLA. Uptime is calculated via our status page.
Affiliates:
Affiliate links must not be masked, hidden, or modified. No spamming or advertising in rule-breaking areas. Violations will result in reporting.
Modification Clause:
InComIT Solution reserves the right to modify this policy, effective immediately upon posting modifications to https://www.incomitbd.com By using our services, you agree to this contract.